Operational Excellence
At Scale
Build a dedicated, managed team for player support, KYC, media operations, sports operations, data operations, or back office functions — recruited, trained, and run by Propel Play so you can scale operations without scaling overhead.
Operations Teams That Run Alongside Your Own
Managed Operations extends Propel Play's growth platform into day-to-day delivery: dedicated offshore teams that handle player support, compliance checks, campaign trafficking, sponsorship coordination, data processing, and back office work — to the same standards Propel Play applies to its own client campaigns.
Every engagement is staffed, trained, and quality-checked by Propel Play, giving you the throughput of a larger team without the overhead, recruitment risk, or ramp-up time of building the function in-house.
Five Operations Categories
- Gaming Operations — Player-Facing & Compliance Operations
- Media Operations — Campaign & Programmatic Delivery Support
- Sports Operations — Sponsorship & Sports Delivery Support
- Data Operations — Data, Reporting & Intelligence Support
- Back Office Services — Virtual Teams & Administrative Support
Choose the Right Operations Lane
Each category is a dedicated landing page with individual service pages, structured data, internal links, and a consistent delivery model.
Gaming Operations
Player support, KYC, AML, payment operations, fraud and risk, VIP services, CRM and affiliate operations delivered as managed teams for licensed gaming brands.
Media Operations
Campaign operations, ad trafficking, DSP and programmatic support, creative QA, tracking, analytics, reporting, and publisher operations for media and agency teams.
Sports Operations
Sponsorship coordination, rights management support, event operations, sports research, athlete coordination, partnership support, monitoring, and campaign delivery for sports and sponsorship organizations.
Data Operations
Data entry, processing, dashboard management, BI reporting, competitor intelligence, market research, audience analysis, and performance reporting delivered as a managed function.
Back Office Services
Virtual assistants, executive assistants, CRM management, lead qualification, administrative support, document and invoice processing, accounts support, recruitment, and operations coordination.
Every Engagement Is Built Around a Complete Team
Team Lead
Owns delivery, sets daily priorities, and is your primary point of contact for performance, escalations, and planning.
Operations Manager
Oversees workflows, resourcing, and reporting cadence, keeping the engagement aligned with your targets and SLAs.
QA Team
Reviews output against quality, compliance, and brand standards before it reaches your players, partners, or systems.
Specialists
Trained operators executing the day-to-day work — support, processing, coordination, or analysis — for your specific service.
Built on Real Gaming, Media & Sports Expertise
Offshore Operations Partner
A managed extension of your team — recruited, trained, and supervised by Propel Play, working to your standards and reporting lines.
Gaming Operations Partner
Built on iGameteq's gaming-sector expertise: teams that understand player behavior, compliance pressure, and commercial urgency.
Media Operations Partner
The same operational discipline Propel Play applies to its own campaigns, extended to your trafficking, QA, and reporting workflows.
Business Process Outsourcing Provider
Structured delivery, clear SLAs, and transparent reporting across every engagement — from a single specialist to a full managed team.
Outcomes That Matter to Operators
Whether you are scaling player support, processing growing transaction volumes, or building out reporting and back office functions, the same five outcomes shape every Managed Operations engagement.
Cost Reduction
Lower operating costs than building and maintaining the same function in-house, without compromising quality or oversight.
Scalability
Scale teams up or down with player volume, campaign load, or seasonal demand — without the lead time of internal hiring.
24/7 Operations
Round-the-clock coverage across time zones keeps players, partners, and campaigns supported whenever they need it.
Compliance Support
Teams trained on the regulatory, licensing, and responsible-marketing requirements relevant to your markets and category.
Global Coverage
Multilingual, multi-region delivery built for brands operating — or expanding — across multiple GEOs and time zones.
Built for Gaming, Sports, Media & Tech Brands
Pairs Naturally With Propel Play's Growth Pillars
Managed Operations teams plug directly into the campaigns and partnerships Propel Play already runs for you.
Performance & Digital
Acquisition, CRM, SEO and paid media that Managed Operations teams support and scale.
View service ->Sports Marketing
Sponsorship and athlete campaigns supported by dedicated Sports Operations teams.
View service ->Affiliate Management
Affiliate programs run day-to-day by dedicated Affiliate Operations specialists.
View service ->Media Buying
Campaign trafficking and DSP execution backed by Media Operations teams.
View service ->Sponsorship Programs
Sponsorship coordination and rights management delivered through Sports Operations.
View service ->Questions About Managed Operations
What is Propel Play Managed Operations?
Managed Operations is Propel Play's dedicated BPO/KPO division: trained, supervised offshore teams that run player support, media operations, sports operations, data operations, and back office functions on your behalf — so your internal team can focus on strategy and growth.
Which industries does Managed Operations support?
Managed Operations is built for Online Casino, Sports Betting, iGaming, Poker, Lottery, Fantasy Sports, eSports, Media Buying, Sponsorship Agencies, AdTech, FinTech, and SaaS brands, along with any business that needs dependable offshore delivery in gaming, media, sports, or technology.
How is this different from generic outsourcing?
Every Managed Operations team is structured with a Team Lead, Operations Manager, QA Team, and trained Specialists, and is built on Propel Play's own gaming, media, and sports marketing expertise — not a generic call-center model.
Can we start with a single service and expand later?
Yes. Most partners start with one service — such as Player Support or Campaign Operations — and expand into adjacent categories like KYC, CRM, or Back Office Services as the relationship matures.
How quickly can a dedicated team be live?
Typical onboarding runs a few weeks from scoping to go-live, covering recruitment, training on your systems and tone of voice, and a structured handover with your internal stakeholders.
Do you provide 24/7 coverage?
Yes. Teams can be structured for single-shift, extended-hours, or full around-the-clock coverage to match player activity, campaign schedules, and the time zones you operate in.
How do you ensure compliance and quality?
Every engagement includes a dedicated QA layer and team members trained on the regulatory and responsible-marketing requirements relevant to your sector and target markets, with regular reporting and review cycles.
What size teams can Propel Play build?
From a single specialist supporting one workflow to a multi-function team spanning several service categories — team size is scoped around your volume, budget, and growth plans, and can flex as those change.
How does pricing work?
Pricing is structured around team size, coverage hours, and service complexity, and is shaped during a discovery call once we understand your current workflows and goals.
How do we get started?
Book a discovery call, request a team proposal, or ask us to help you build a dedicated team — Propel Play will map the right structure, headcount, and onboarding plan for your business.
Build Your Dedicated Operations Team
Tell us which workflows you want to offload, your target coverage hours, and your growth plans. Propel Play will recommend the right team structure, size, and onboarding plan.
Book Strategy Session